Covid-19 Policies

COVID-19 has changed the way we are living and as a society, we are evolving and transforming. You may be wondering how this pandemic will affect your ophthalmic care.

First and foremost, we would like to reassure you that we are carefully heeding the guidance of the American Academy of Ophthalmology, the Arizona Department of Health Services, the Surgeon General, the American College of Surgeons, and other leading medical organizations around their prudent recommendations concerning when and how to resume routine ophthalmic clinical care and surgical procedures.

Secondly, we would like to inform you of the specific measures we are taking to ensure the optimal safety of both you and our staff as we move towards resuming routine care:

CLINICAL CARE

Clinic check-in and check-out procedures:

We would like you to do as much as possible online at home. Complete registration forms and check-in electronically
If you are experiencing any cold or flu symptoms, contact us to reschedule your appointment.
Please kindly bring a mask with you, which must be worn over your mouth and nose at ALL times.
Please have your family members or friends stay in the car unless their presence is vital to your visit.

Be assured that we are meticulously cleaning each examination room before and after your visit.
Physicians will be wearing masks and gloves and staff members will be wearing masks for the duration of the time recommended by the CDC.
Testing and dilation will generally be done as quickly as possible but this still does require time, so be patient. You will have the option to wait outside or in your car.
While we find joy in conversing with our patients beyond the scope of their ophthalmic care, please kindly accept that physicians and staff will strive to move you efficiently through your appointment.

You can do your part in aiding this process by considering your questions in advance of your appointment and how you can ask them in an efficient way; you may often discover that your physician will answer your questions as they review your exam findings and plan of care with you, before you ask him/her.
Your physician will aim to communicate concisely and clearly; while we recognize this could be interpreted as short or dismissive by some, we invite you to accept this as a consideration towards your safety.

SURGICAL CARE

Any and all surgeries that are needed will proceed as scheduled unless otherwise communicated.

Our primary goal during this unprecedented time is to still serve you in addition to transparently ensuring the safety of our patients, our staff, and the community.

Sincerely,
Advanced Eye Care’s Team